1. Introduction

Welcome to Thecakeboxlady. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.

2. Ordering and Payments

• All orders must be placed through our website, phone, or in person.

• 50% payment must be made at the time of order confirmation.

• We accept payments through UPI, net banking, and other available methods.

3. Cancellation and Refund Policy

• Orders can be canceled up to 24 hours before the delivery date for a full refund.

• No refunds will be provided for last-minute cancellations.

• If an order is incorrect or damaged, please contact us within 2 hours of delivery for resolution.

4. Delivery and Pickup

• We deliver within Siliguri and nearby locations.

• Delivery times are estimates; we are not responsible for delays caused by unforeseen circumstances.

• Customers must ensure the correct delivery address is provided.

5. Customization and Special Requests

• Custom cakes require at least 48 hours of advance notice.

• While we strive to match customer expectations, slight variations may occur in design and color.

6. Product Quality and Allergies

• We ensure high-quality, hygienic, and fresh products.

• Our products may contain allergens such as nuts, dairy, gluten, and soy. Customers with allergies must notify us before placing an order.

7. Intellectual Property

• All images, logos, and content on this website belong to Thecakeboxlady and cannot be copied or used without permission.

8. Limitation of Liability

• We are not responsible for any indirect or consequential damages resulting from the use of our products or services.

9. Changes to Terms

• We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting.

10. Contact Information

For any questions or concerns, please contact us at:
📧 Email: thecakeboxlady.77@gmail.com
📞 Phone: 9046973192